Support Center — Alanis Fit

Self-Service

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Refunds are available until April 30, 2026 at 11:59 PM EST. If you qualify, your refund will be processed automatically — no email required.

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Don't have it? Request your purchase receipt here and we'll email it to you.

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I understand this request is subject to our Refund Policy. I confirm the email above was used for purchase.

Enter the email you used at checkout and we’ll send you your receipt number by email. You'll need it to request a refund.

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Common Questions

Frequently Asked Questions

How do I get started with Alanis Fit?

After completing your purchase, you'll receive a confirmation email with next steps. App access is granted 72 hours before the challenge start date — at that point you can download the app, create your account, and you'll find your 4-week program ready to go.

Exercise videos aren't loading. What should I do?

Make sure you have a stable internet connection. Videos stream from our servers and may need a moment to buffer. Try closing and reopening the app. If the issue persists, uninstall and reinstall — all your data is safely stored in the cloud.

How do I switch between English and Spanish?

Go to Profile → Language and select Español or English. The entire app updates immediately.

I was charged but don't have access. What do I do?

Try logging out and back in to refresh your subscription status. If access still isn’t granted within a few minutes, select Account Access / Login Issues or Billing & Invoice Questions above and we’ll resolve it within 1-3 business days.

How do I cancel or get a refund?

Refunds are available until April 30, 2026 at 11:59 PM EST. Select Request a Refund above and fill out the form — it’s processed automatically. See our full Refund Policy for details.

How do I delete my account and data?

Open the app, go to Profile → Delete Account, confirm your password, and your account and all data will be permanently deleted within 30 days.

Is the app safe for people with injuries or medical conditions?

Always consult your doctor before starting any exercise or nutrition program. Alanis Fit is not a substitute for professional medical advice.

Resources

Legal Privacy Policy Legal Terms of Service Legal Refund Policy Account Delete My Account